- The garage calls your hotline
- It waits for a free expert
- The expert searches case and RMI databases by hand
Home / Your business / Service providers
From a team of experts to an augmented service.
PartnAir helps service providers scale their expertise for distributors and garages, and bring AI into their own offer.
Also for:Remote diagnosticsTrainingECU reprogrammingTechnical data
PartnAir · ResolveP0401
WhatsApp · 14:05 · GarageP0401 on a 308 1.6 BlueHDi. EGR valve already replaced.
- ✓Request received from a garage
- ✓Matched against 14 solved cases
- ✓Procedure checked in OE repair data
- ✓No expert needed: answered with source
Likely fixClean the EGR cooler
ThenReset adaptations, step 4
SourceSolved case #2381
Solved at level 1 · no hotline waitPauses on hoverSample data
Your context
Your know-how is the asset: are your interfaces the bottleneck?
Your customers rely on your experts, and your experts are not infinitely available. Six things limit growth.
Expert capacity
Access to your knowledge
Vehicle complexity
Cost to serve
Reach and coverage
A digital offer
Built for service providers
Your challenges, our answers.
Your challengePartnAir answerModule
Expertise grows only with headcountAI teammates that multiply the reach of your expertsFound·AI·tion
Knowledge locked in tools and callsOne searchable layer built from your solved casesFound·AI·tion
Customers expect 24/7 channelsAn assistant on chat, WhatsApp and voice, in their languageStudioRelay
New services, new revenueTiered offers and upsells triggered by the agentsRelay
Bringing AI into your own offerYour offer powered by PartnAir, under your brandPlatform
Customers ask AI assistantsPresent and consistent in their channelsStudio
Showcase · the augmented serviceTODAY WITH PARTNAIR Answer everywhere Reach out first Stay consistent
Experts spend their time where they add the most value.
- The garage asks your AI assistant 24/7: call agent, web app, WhatsApp, chat
- The answer comes from your verified cases, with its source
- Hard cases reach an expert with the full context
And it sells too: the assistant can propose your additional services when they help ECU repairTraining
Your customers ask AI first: your expertise must be there.
57%have already made a purchase influenced by an AI recommendation
36%use AI instead of search engines for part of their purchases
21%got information from an AI assistant that differed from the brand's site
Source: Contentsquare study, 2026
From your verified knowledge, on every channel your customers use.
Technical updates, known failures, training and new services pushed to the right garages.
The same answer from your experts, your assistant and the AI tools your customers use.
In real life · 15 seconds
From the workshop to your hotline, one fault code.
Use case · what we build01 · INGEST 02 · GENERATE 03 · INTERACT
A multi-make technical hotline, in three layers.
One knowledge layer
Found·AI·tion- Solved cases, tickets and call transcripts
- OE repair data (RMI) and repair history
- One searchable layer by vehicle, fault code, symptom and fix
Knowledge that grows
Studio- Detects recurring unsolved patterns
- Drafts technical bulletins for expert validation
- Your knowledge base grows faster than your team
Assistant and copilot
Resolve- Customer assistant 24/7, in your languages, with escalation
- Expert copilot: similar cases and likely fix during the call
One shared foundation: every case solved by an expert makes the assistant better the next day.
Working together1For your own teams 2In your own offer 3Through the PartnAir network Tiered subscriptions Upsells triggered by the agents More customers, same team
Three ways to work together.
Hotline, diagnostics, training and back office, transformed with AI teammates.
An assistant under your brand, sold to your distributors and garages, powered by PartnAir.
Your services available in the counters and workshops that run PartnAir, as the network grows.
The augmented garage offer, a new business model.
AI in the base tier, human expert time as the premium.
ECU repair, training, parts through partners: proposed at the right moment.
Serve customers beyond today's capacity without hiring at the same rate.
Your customer relationships stay yours: PartnAir works behind your brand.
Built for service providers⌂ ↗ ✓ Your data Your experts Your customers Your quality
One scope first, then your whole service.
Your tools stay
Your ticketing, telephony, case base and data sources stay in place; we add the AI layer on top.
Start small
One country, a few brands or systems first; extend when the value is proven.
Your experts validate
Answers and new bulletins are approved by your experts before they reach customers.
Our commitments: your data is yours, we bring AI capabilities.
Hosted in a dedicated or sovereign cloud; you decide what is used.
Stay the escalation for hard cases, with better tools.
The relationship stays yours, behind your brand.
Answers grounded in verified cases, with source and human fallback.
Next step · small steps, not a big bangWEEK 0 · FRAMEDiscovery workshop WEEKS 1–4 · WE DELIVERExpert copilot WEEKS 5–8 · YOU TESTCustomer assistant WEEK 10 · YOU DECIDEGo or no go
Start with a 10-week pilot.
Minimum commitment: we deliver, you test, you decide whether we continue.
Data inventory, scope, success metrics.
On one country, a few brands or systems.
With a few friendly garages or customers.
Extend, adjust or stop, on measured results.
Measured onLevel-1 requests solved without a humanHandling time on assisted callsNew solutions validatedCustomer satisfaction
Book your discovery call ↗Pricing on quotation, after a first call.