Answers first, product second.
Counter and workshop methods, written to be useful even if you never use PartnAir. Every page answers a real question, without the detour.
The parts counter is a job of fast decisions made on incomplete information: a number plate, a blurred photo, a number read off a removed part, a vehicle waiting on the lift. These pages describe how those decisions get made — the method, the criteria that settle them, and the places where the chain breaks.
Two formats coexist. Guides cover a complete situation, from request to order. The glossary defines trade terms one by one, for the moments when only a definition is missing. Neither mentions the product before the last section: a page written to convince does not get read, and does not get quoted.
Distributor side
How do you handle parts requests from repair shops without losing the whole day?
Phone, SMS, WhatsApp, email: why the parts counter saturates, what really costs time in a repair shop request, and where to start to win that time back.
Read →UnderstandWhat is an AI agent for automotive parts distribution?
An AI agent doesn't reply: it understands the garage's request, checks the part number, prepares the quote and executes in the ERP, under human approval.
Read →Workshop side
How do you identify a car part from a number plate?
From number plate to the right part number: what the plate really gives you, where the chain breaks, and how to clear the doubt before you order.
Read →MethodHow do you find a part number from a photo?
Photo of a removed part, an etched marking or a label: what makes a photo usable, what makes it useless, and how to settle the doubt for good.
Read →Glossary
Core charge, remanufactured exchange, K-Type, backorder, reclaimed parts: the words the trade uses daily and nobody explains. One page per term, written to be useful in thirty seconds.