Distributor solution

Extend your counter into every workshop.

PartnAir captures requests, assembles the right context and prepares each action through to the ERP. Your teams retain the relationship, the margin and approval of sensitive decisions.

The agentic execution layer for automotive aftersales. PartnAir is deployed by parts distributors to equip their partner workshops and connect every request to business systems, under human control.

See PartnAir in action →Explore the complete chain

One case, one context

Live

The request moves forward without changing hands at every step.

  1. 01

    Request captured

    A message, photo, voice note or reference becomes a structured request.

  2. 02

    Reply prepared

    Vehicle, references, price, stock and lead time are tied back to their sources.

  3. 03

    Decision approved

    Unusual alternatives, margin or commitments return to the right team member.

  4. 04

    Execution tracked

    Quote, order, delivery and anomalies stay connected to the same case.

The ERP remains the source of truth. Binding actions follow your approval rules.

Distributor team · Demonstration data
PartnAir
partnAir
Live

Network requests

3New
2Processing
1Urgent

Timing kit · Golf 2.0 TDI

Selected request

Alternateur · utilitaire

Processing

Freinage · compacte

New

Selected request

Timing kit · Golf 2.0 TDI

Human approval
✓Vehicle identified
✓Fitment verified
✓Net price prepared
✓Available tomorrow
◆ Catalogue sources linkedApprove and reply
A workshop request becomes a prepared decision.Vehicle, catalogue evidence, price, availability and next action stay in one distributor case.
Isometric view of a central automotive distributor connecting its warehouse to five partner workshops. Distributor team
The network in motion.The distributor orchestrates requests, decisions and parts flows; workshops use the experience it provides across its network.

The distributor value chain

From workshop request to a growing relationship.

Seven handoffs make all counter work visible. Capabilities available today and the Soon direction are then kept clearly separate.

  1. 01

    Capture

    24/7 Intake · Triage

    Understand every request, whatever the channel or level of detail.

    Outcome

    No request lost

  2. 02

    Identify

    Catalogue · OE Reference

    Resolve vehicle, fitment, supersession and alternatives with catalogue evidence.

    Outcome

    The right part, explained

  3. 03

    Price

    Pricing · Margin

    Apply commercial rules and prepare a consistent reply.

    Outcome

    Controlled pricing

  4. 04

    Promise

    Availability · VOR

    Cross-check stock, lead time, backorders and alternatives before committing.

    Outcome

    A promise you can keep

  5. 05

    Execute

    Order · Receipt

    Create in the ERP, track delivery and handle discrepancies without losing context.

    Outcome

    Quote to delivery

  6. 06

    Resolve

    Disputes · Returns · Warranty

    Assemble evidence, steer decisions and secure every expected credit.

    Outcome

    Fewer losses

  7. 07

    Grow

    CRM · Supplier Quality

    Turn operations into daily commercial priorities and decisions.

    Outcome

    A growing workshop relationship

Available today

Six agents already at work for distributors.

They capture, orchestrate, query authorised systems, investigate cases and prepare decisions for your team.

DELive

Sales Orchestrator

The garage's single point of contact: qualifies, prices, arbitrates, replies.

Distributor side: receives every garage request, drives the sourcing of price and availability from Agent Order, prioritises the pipeline, follows up, delegates to team members, and decides alone what is communicated to the garage — the single sales voice.

Explore the agent →
CMLive

Agent Order

Price, availability, lead time and order tracking via the ERP.

The gateway to the distributor's ERP (or the Pricing module): returns list price, garage price, stock and lead time in a single call, creates and tracks the order through to delivery, and suggests references to restock. Never talks to the garage — reports everything back to the Orchestrator.

Explore the agent →
LTLive

Disputes & Returns Assistant

Investigates the case, recommends, leaves the decision to the team member.

Distributor side: qualifies the dispute/return (photo recognition), verifies the sale and the supplier's conditions, and produces a reasoned recommendation — the final decision always stays human.

Explore the agent →
DCLive

Documents Assistant

Reads and interprets the supplier's return conditions.

Distributor side: reads PDF documents (supplier return conditions) and answers the other agents on whether those conditions are met for a given case.

Explore the agent →
MXLive

Memory Assistant

Remembers distributor context, recalls it at the right moment.

Distributor side: memorises handling preferences and recurring decisions per garage, and recalls them semantically — memory strictly separate from the garage's.

Explore the agent →
RTLive

Garages / CRM Assistant

Tracks the garage relationship, flags who to contact (add-on).

Add-on module: tracks the maturity of the relationship with each garage (to contact → first sale → grow → retain) and prepares the next priority sales actions with a diagnosis.

Explore the agent →

Soon · product direction

The next links close the remaining value leaks.

These capabilities describe our product direction. They are deliberately separated from live agents and are not presented as available today.

OESoon

OE B2B parts advisor

Manufacturer catalogues, exploded views, supersessions and related parts in one structured reply.

Target outcome

A 24/7 digital parts counter

PRSoon

Promise & VOR

Cross-checks stock, lead-time reliability, backorders and alternatives before confirming a date.

Target outcome

Reliable logistics commitments

RXSoon

Smart receiving

Compares order, delivery note, parcel and received parts, then documents every discrepancy.

Target outcome

Fewer invisible discrepancies

CRSoon

Cores, warranty & returns

Tracks cores, packaging, evidence, deadlines and credits through to closure.

Target outcome

Fewer lost cores and credits

STSoon

Stock & forecasting

Anticipates demand, flags obsolescence and prepares replenishment or inter-site transfers.

Target outcome

More useful inventory

DQSoon

Operations & supplier quality

Turns punctuality, errors, disputes and margin into daily priorities.

Target outcome

Better grounded commercial decisions

Supervised execution

Agents move the work. Your teams make commitments.

PartnAir clearly separates work preparation, the act that commits your business and writing to the system of record.

PR

PartnAir prepares

Qualification, candidate references, sourced prices, case summary and recommended next action.

HU

Your team approves

Sensitive substitution, margin exception, goodwill, disputed reply or any other external commitment.

ERP

The system records

Quotes, orders and status are written according to validated connector coverage, with manual mode otherwise.

Operational value

A chain designed to protect every request.

Metrics are measured during the pilot; generic figures never replace your real operating data.

01

Reply faster

Fewer scattered requests and clear priorities for the counter.

02

Protect margin

Consistent commercial rules, with exceptions escalated to the right person.

03

Keep the promise

Stock, lead time, order and delivery remain visible in one case.

04

Recover value

Returns, disputes, expected credits and next actions no longer disappear from view.

Our product doctrine

Your tools govern. PartnAir moves the work forward.

Technology recedes behind three commitments: stay connected to business sources, make every action verifiable and leave binding decisions to responsible people.

01

Connected to your stack

ERP, DMS, catalogues, documentation, planning and messaging remain systems of record.

02

Grounded in sources

References, prices, availability and technical data stay tied to their origin.

03

Supervised by your teams

Substitutions, commercial commitments and sensitive decisions follow your approval rules.

Your network, your relationship

Let’s see how far PartnAir can extend your counter.

We start with your real flows, ERP coverage and the decisions your team wants to retain.

Request a distributor demo →See all agents

Read at the counter

GuideHow do you handle parts requests from repair shops without losing the whole day?GuideWhat is an AI agent for automotive parts distribution?DefinitionAvailability lead timeDefinitionBackorderDefinitionDiscount matrixDefinitionGoods return