The PartnAir app
The full thread, vehicle history and documents — for when the workshop wants the whole case in view.
The communication hub
Your workshops install nothing. They write where they already are.
WhatsApp, SMS, email, phone: every partner workshop reaches you through the tool it uses daily. Everything lands in the same place, the same case file, with the same agent — and your counter stops chasing scattered requests.
One destination
Eight ways in. One case file.
A channel is no longer another inbox to watch: it is a property of the message and an option when replying. A photo sent by WhatsApp in the morning and a call made in the afternoon feed the same vehicle case file, with the full memory of the exchange.
The workshop writes or calls
- The PartnAir app
- SMS
- MMS
- RCS
- Messenger
- Phone
PartnAir
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One business case file
vehicle · customer · quote · order · tracking
Points of entry
Each way in settles a precise moment of the workshop relationship.
A mechanic under a lift does not fill in a form. They take a photo, they dictate, they call. Each channel exists to capture the request in real workshop conditions, without asking anyone to change their habits.
The messaging app already open on the workshop phone: photo of the part, voice note, reply in one tap.
SMS
The lowest common denominator. No app, no account, no data coverage needed — it works in a basement.
MMS
A photo of the part or the plate from any workshop phone, with nothing to install.
RCS
Enriched SMS: your brand on screen, part visuals and approval buttons inside the native thread.
Messenger
The traffic already landing on the distributor's Facebook page, handled as a real request.
The natural channel for orders and quotes — replies attach to the right case instead of opening yet another thread.
Phone
The 7 a.m. call, answered live by the agent, which qualifies the request and hands over to your team.
Many ways in, many forms
A request is not just text.
Capturing a channel is worthless if you only understand its words. PartnAir handles what the workshop actually sends — and returns, on each channel, the reply format that is fastest to act on.
Text
The request written as it is spoken, attached to the right vehicle and the right thread, even when it arrives by email.
Media
Photo of a part, photo of a plate, voice note, invoice PDF: analysed, attached to the case and stored privately.
Buttons and lists
The reply rendered by the messaging app itself. The mechanic taps "Yes, order it" — one gesture, not a sentence to write.
Voice
The call held live, with interruption and human handover the moment a decision commits you.
Both sides of the network
Nothing more to learn on one side, nothing more to watch on the other.
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Distributor side
Your team replies once, from its cockpit, and chooses whether the reply also goes back out on the workshop's original channel. No more juggling a personal phone, a mailbox and a back office.
Explore the distributor offer →G
Workshop side
No app to download, no account to create, no habit to change. The mechanic writes to the number already saved in their phone and gets a structured reply, with the part number, the price and availability.
See the workshop experience →Under your control
Opening channels is not opening back doors.
More ways in means a wider customer relationship — and therefore stricter traceability and consent requirements. The platform holds them, rather than leaving them to your counter's vigilance.
Consent and opt-out
Every recipient carries its consent state, and STOP is enforced as a rule of the system, not as a good practice.
Separation by distributor
A channel belongs explicitly to one distributor. No identity, no number and no thread crosses into another network.
Every message traceable
Channel, timestamp, recipient and delivery status stay readable case by case — a failed send is visible instead of vanishing.