Relationships & disputes
Agent used by partner workshops
Disputes & Returns Assistant
Opens, documents and resolves disputes and returns with the distributor.
Opens a dispute (wrong part, defect, breakage, delay) or a return (over-order) on an order, part by part, tracks the joint resolution with the distributor (replacement, credit note, refund) and its double-validated closure.
This agent is part of the experience the distributor provides to partner workshops, with no direct workshop subscription.
See the distributor demo →Example requests
“open a dispute on the relevant order”
“return a non-compliant part”
“what is the status of my dispute case?”
“accept the credit note offered on the current dispute”
Workflow
- 1
Understand
Messages, photos, plates and voice notes become structured requests.
- 2
Verify
Vehicle, references, alternatives, price and availability are checked.
- 3
Prepare
The quote, margin, collection or delivery are assembled.
- 4
Approve
Your team takes over for sensitive decisions.
- 5
Execute
The quote or order is sent to the system of record.